Provant – Sr. Manager of Health Coaching Operations

Company: Provant
Job: Sr. Manager of Health Coaching Operations
Sr. Manager : Rhode Island Clinical Lead and Operations

  • Reports to Executive  Director
  • Oversight of Operations Manager and Onsite Clinical Coaching Team
  • Recruit, interview and hire
  • Assist with onboarding of new off-site  health coaches
  • Deliver performance evaluations
  • Develop career paths
  • Support  Sales and Client Management in implementation of health coaching programs
  • Own projects throughout the entire project lifecycle; including post-launch follow-ups regarding metrics and areas of improvement
  • Oversee Quality Assurance program
  • Assist with development of new  clinical products and  maintain suite of existing products
  • Clinical Subject Matter Expert for internal and external facing clients
  • Work with client management, sales, finance and operations to translate coaching services into client opportunities / new programs
  • Develop and maintain effective coaching service utilization and effective measurement tools and reports
  • Establish and use a clinical operations dashboard to maximize staff resources and deliver outcomes

 

Special Assignments (may include, but not limited to):

  • Clinical Research
  • Client Specific Training
  • Clinical Training
  • Other Projects Assigned by Sr. Director
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